Refund Policy

Most of our items qualify for our 30-day refund policy. If your product arrives faulty or damaged, you can send us an email with photographic evidence and request a refund.

Please email: videokrtoon@gmail.com with your refund claim.

  • For us to process your return, we require a receipt or proof of purchase.
  • To qualify for a refund, the item must be faulty or damaged. We do not grant refunds for change-of-mind requests. Please ensure you provide photographic evidence of the product's fault or damage.
  • Items on sale are not refundable. If an item has a discount, it cannot be refunded.

Several categories of products are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account. Then, contact your credit card company, as it might take some time before your refund is officially posted. If you still haven't received your refund after these steps, please contact us at videokrtoon@gmail.com.

Sale items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. However, if the item wasn't marked as a gift during purchase, or the gift giver had the order shipped to themselves to gift to you later, we will send a refund to the gift giver, who will then become aware of your return.

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Delivery And Shipping

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item. Thus, please make sure to enter an address where someone will be available to receive the package during business hours.

 For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may vary depending on the destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

Do you ship internationally?

Yes, we offer worldwide shipping!

After the goods are dispatched, how long does it take for standard shipping to deliver the package?

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

For US orders:

6-12 business days

For non-US orders:

5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are a lot of factors affecting its speed, thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time provided by the postal service and do not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

How can I track my order?

After your order ships, we'll provide a tracking number via email.

What is your return policy?

We accept returns within 30 days, provided the product is in original condition.

How do I place an order?

Select a case, add it to your cart, and proceed to checkout to complete your order.

Do you offer warranties on your phone cases?

We offer a limited warranty covering defects in materials and workmanship.

What is 100% Customer Satisfaction Guarantee?

We're 100% committed to making you happy. Each case is hand-checked by a member of Team Vkdepot before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away within 30 days upon receiving your order.

If you're out of the 30-day guaranteed window, no worries! We got you covered — our 3-month warranty offers one-time replacement within the said timeframe for any defects* (excluding printing peel off, deterioration or any defects resulting from normal aging, scratches due to natural wear-and-tear, abuse or improper use of the product). We will work with you to guarantee your satisfaction.

What if I receive a defective item?

We got you covered! Please contact us with a photo of the defects within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable) and we will arrange a replacement of the same product for you right away after verifying the quality issue. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option.

What types of phone cases do you offer?

We offer a variety of phone cases for different models, including slim, tough, and wallet cases.

How do I find a case that fits my phone model? 

Use our search function or browse by phone model category to find cases compatible with your device.

Can I customize a phone case?

Customization options vary. Check our customization section or product details for more information.

What materials are your phone cases made of?

Our cases are made from materials like silicone, leather, and hard plastic, depending on the model.

What payment methods do you accept?

We typically accept major credit cards, PayPal, and other digital payment methods.

How do I cancel or change my order?

Contact customer service as soon as possible to request changes or cancellations.

Are your phone cases environmentally friendly?

We strive to use sustainable materials and eco-friendly manufacturing processes.

Can I request a design that's not listed on the site?

Custom design requests can be submitted through our customer service team.

How often do you release new case designs?

We regularly update our inventory with new designs—check back often!

Do you offer discounts for bulk purchases?

Yes, we provide discounts for large quantity orders. Contact us for more details.

How can I contact customer service?

Reach out via our contact page, email.

Can I provide feedback on a product I purchased?

Yes, customer feedback is welcome and can be submitted on our website.

What measures do you take to ensure secure online transactions?

We use secure payment gateways and encryption to protect your personal and payment information.